The city of Boston has just released a new iPhone app called Citizen Connect that enables residents to send a pic and text to report complaints about potholes, broken streetlamps, graffiti, etc. The info is even tagged with location-based GPS coordinates. And once filed, users are issued a tracking number for easy follow up.

Hi, Comcast? Vonage? AT&T? Are you guys paying attention to this? Cash-strapped, bureaucratic Boston is kicking your free market ass when it comes to consumer relations. There’s no excuse for shoddy customer service these days.